Help Center/Driver App

Facility Details

Facility Details — Driver App

What You See on a Location Screen

When you tap a location from the Search or Home tab, you'll see the full detail screen for that facility.

Facility detail screen

  • Company name and profile photo
  • Average star rating and total review count
  • Full address — tap to open in Maps
  • Check In (green) — Start a check-in when you arrive

Action Buttons

  • Give Rating (blue) — Submit a review
  • + Add Dock Note (green) — Share info with other drivers

The Tabs

The detail screen has tabs that organize information:

Details

Overview of what the facility has on record:

  • Amenities (restrooms, parking, etc.)
  • Operational details and dock contacts
  • Facility requirements and rules
  • Location photos

Dock Notes

Community-sourced tips from drivers who have been there — parking spots, dock contacts, directions, rules, and more. See Dock Notes for details.

Dock Notes tab

Reviews

Driver reviews submitted about this facility, split by interaction type (shipper or receiver).

Reviews tab


Average Loading / Unloading Times

If other drivers have checked in at this facility, you'll see the average loading time and average unloading time based on real check-in data. This is one of the most useful pieces of info on the screen — it tells you how long you should realistically expect to wait.


Verified & Insured Badges

  • Verified — The business has claimed this listing and confirmed it's their facility.
  • Insured — The business has an active Certificate of Insurance on file with Dock Watch.

These badges mean a real person from that business is managing the listing and can respond to reviews.