Giving a Rating — Driver App
How to Rate a Facility
You can start a rating two ways:
- Tap Give Rating (blue button) on a facility's detail screen
- Tap the center tab (+ icon) on the bottom navigation bar
The Rating Flow
Step 1: Select Your Role
Choose how you interacted with the facility:
- Shipper — They were sending freight out
- Receiver — They were taking your delivery
- Both — You were loading and unloading
Step 2: Give a Star Rating
Tap the stars to select a rating from 1 to 5.
Step 3: Select What Influenced Your Rating
After selecting your stars, you'll be asked what played a role. The options change depending on your rating:
For ratings of 3 stars or below:
- Staff unfriendliness
- Unsanitary bathrooms
- Held too long at the facility
- Bad signage / difficulty finding where to go
- Contradicting information
- Other
For ratings of 4 or 5 stars:
- Staff friendliness
- Clean bathrooms
- Timely service
- Clean signage / easy to find where to go
- Other
You can select multiple options.
Step 4: Add Photos (Optional)
Tap the photo area to add up to 10 images from your camera roll. Photos are visible to other drivers on the facility's reviews tab.
Step 5: Write a Review (Optional)
Type any additional details in the text field. The more context, the more useful your review will be to the next driver.
Step 6: Submit
Tap Submit. Your rating is immediately visible to other drivers.
Additional Questions
After submitting, you may see a few quick yes/no questions about the facility:
- Can you check in more than 1 hour before your appointment?
- Can you stay after your appointment time?
- Do they have a driver's restroom?
- Are they pet friendly?
- Do you have to scale before your appointment?
These questions build the factual data other drivers rely on. They take about 10 seconds to answer.
Can I Rate a Facility More Than Once?
Yes. Each visit is a separate experience. From the Home tab, past visits appear as cards with a Rate Again button.
Can I Edit or Delete a Review?
Tap any past review from your Home tab to view it. If the review is still editable, you'll see an Edit Review button. Tap it to make changes.